Creating A Customer Account
Welcome to the Advocate Health Promotional Items Store! To create an account and start ordering products please register here. You will be prompted to enter your name and email as well as create a unique username and password. Once your account is created you can keep track of your orders and their status under your account profile as well as your account balance, saved addresses, and manage your settings/passwords – located in the top right of the store where your unique username is displayed.
Forgot My Password
Please reset your password here. If you do not receive your password reset email within ten minutes of submitting the form, please double check the email used to create the account is the same email address being submitted in the form. If you are still having issues resetting your password, please email carriesue@actionplusideas.com.
Custom Request
I don't see an item on the website that suits my needs. How can I order something different? The items on the website are just a small selection of the promotional items and apparel available to be logoed. If you have a specific need or a request for something different, feel free to fill out this quick custom request form and we will be happy to help find exactly what you need!
What is the shipping cost?
All items are made to order and shipped from various warehouses directly to your location. Shipping costs are calculated using UPS Ground rates based on the weight and size of your order. The shipping cost given on your order confirmation is only an estimate and is subject to change on the invoice to reflect the actual shipping cost.
How do I pay for my order?
You will be directed to enter your full contact info and department location at checkout in order to create an accurate invoice. However, the online store is not set up to automatically bill your department. You will receive an invoice via email provided after the order is delivered. Please send the invoice to your Accounts Payable department to process payment in a timely manner.
How long does it take to receive my order?
Current turnaround time is 2-4 weeks after the order is received, depending on the item. We recommend ordering in advance, especially around the holidays, to make sure your item is in stock and can be delivered by the time you need it. We can usually find an alternate if the item is out of stock. Please let us know in the Order Notes section of the checkout screen if you need your products by a certain date. The order may be able to be expedited to arrive on time, but additional rush charges may also apply. If you would like to know the turnaround time for a specific item, or if you need tracking information for your order, please feel free to contact us!
What is your return/exchange policy?
Because every item on the Promotional Items Store is custom printed and made to order, no returns or exchanges are accepted unless there is a manufacturer defect. Please contact us if you have any issues with your order. Sizing charts are provided for all apparel items to ensure accurate ordering, and samples can be sent out upon request.
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